Realm Of Empires
Contacting Support

Please use the guide below to find out how to contact us in your situation

I have a suggestion to make!
Please post your suggestion on the forum.
We read the catalogue of all your suggestions. For list of already catalogued suggestions, see our wiki


I have a question about game play
If you are not sure what to do, how to accomplish something in game, then follow this guide to quickly resolve your problem:

Step 1 - Read our FAQ
90% of the time you will find the answer to your question there.

Step 2 - Search our forum for similar questions
99% of the time, someone asked the same question before you

Step 3 - Post your own question on our forum.
We monitor the forum regularly and in most cases, you will receive immediate help from other players.

Do not contact support in other ways for such questions. Posting on the forum is the only appropriate way to ask game related questions.


I found a bug that I want to report
If you found a bug, or think you did, please let us know! We reward players who provide pivotal clues to help us solve bugs.

Please contact us here.

Please note that this is not a proper way to make a suggestion or ask a game-play related question. We will not respond to such queries. Post on the forum instead.


I want to report serious abuse by a player
We strive to keep the game fun for everyone. If you feel someone broke our terms of use please let us know. NOTE that in-game threats, and comments on your game play ability are not considered abuse. For more explanation of what we consider abuse, see our further explanation of the terms of use.


Please note! In case of abuse or profanity or such, only report abuse if you are seriously offended! This is a game of conflict and emotions sometimes run high. We will only deal with serious cases of abuse.

If the nature of the abuse is excessive profanity or insults, you must wait and report the case to us 24 hours AFTER the occurance of the abuse. We will not take action on any reports sent earlier since in most of the cases, emotions subside, and involved parties make amends without the 'big brother' getting involved - everybody wins.

For abuse on clan forums, first contact clan administrators. We will typically not police clan forums since the clan administrators have the power of silencing such people. We will deal with serious cases such as real-life threats.

Also, note that you can block a person from being able to send you in-game messages. Open a message from the person you want to block and click the "Block Person" link. This is the easiest and quickest method of silencing the abuser.


Note! Abuse of this system, ie, reporting little things in order to damage a player, will be considered a serious offense and may result in action taken against you.

If this is very serious abuse, and/or 24 hours passed since it occured, then please contact us here. 


I want to report cheating or suspected cheating or any other case of abuse of our Terms of Use
For cases of abuse of our terms of use OTHER THAN PERSONAL INSULTS, please see I want to report a serious abuse by a player above.

For suspected cheating or other Terms of Use abuse, please  contact us here.

Please note that this is not a proper way to make a suggestion or ask a game-play related question. We will not respond to such queries. Post on the forum instead.


I have a problem with my servants purchase via PayPal
As first step, ensure the transaction is completed in PayPal. Login to your PayPal account, find the transaction for Realm OF Empires, and ensure the status is 'Completed'.

If the transaction is completed, or for other paypal transaction related problems, please contact us here. 


I have a problem with an offer I completed for servants
If you have bought servants through our 3rd party providers (like OfferPal or SuperRewards), either by completing offers or buying servants using other methods these 3rd parties provide, you must first contact the offer company.

To do so, go to the offers page select a tab for the company in question, and find and click a "Missing Servants?/View Offer Status" link.

Keep a record of your case and  contact us if the solution is not to your satisfaction.

Please don't contact us first as we have no means of validating a transaction. You must contact the offer company first.


For all other support inquiries...
Please post your question on the forum.
We monitor the forum regularly and either staff, or perhaps other players will be able to help you.

If the inquery is not appropriate for the forum, then contact us here.